Terms of service

Draft first version, last updated 11 November 2026. Fairlight is run by a sole trader based in Brighton, UK. These terms should be reviewed by the owner before launch.

1. The service

Fairlight edits photos you supply of your short-let property, and in some packages provides a written photo audit and a short slideshow video made from your edited photos. We work only from photos you send us; we don't visit properties or take new photos.

2. Our editing standard

We make photographic corrections only: exposure, white balance, contrast, straightening, cropping, noise reduction, sharpening and slight warmth. We will not add, remove or alter objects, furniture, amenities, views or sky; hide damage, mess or missing features; or virtually stage rooms. We may decline any request that would make a photo misleading.

3. Your responsibilities

• You confirm you own the photos you send, or have permission to have them edited and published.
• You're responsible for checking that every photo you publish represents your property accurately and complies with the rules of the platforms you use.
• Booking platforms, including Airbnb, may remove photos or listings they consider misleading. We are not affiliated with any platform and can't guarantee how a platform will treat your listing.

4. Prices and payment

Prices are introductory and shown on our packages page: Pilot £49 per listing, Photo refresh and audit £79 per listing, Photo refresh + short video £129 per listing, and Property managers £45 per listing (volume). Sending a request does not commit you to pay. Once we've reviewed your photos, we'll confirm the job and send payment details for bank transfer or an invoice. Card payments are not taken on this site.

5. Turnaround

We aim to deliver within 48 hours of confirming your job (payment received and a complete set of photos). This is a target, not a guarantee; if we expect a delay we'll tell you.

6. Revisions and refunds

If you're not happy with the edits, tell us within 14 days of delivery and we'll re-edit within our editing standard. If we can't resolve the issue, we'll discuss a partial or full refund. If we can't meaningfully improve your photos, we'll tell you before you pay. Nothing in these terms affects your statutory rights.

7. Video

Videos are simple slideshows made from your edited photos. As of October 2026, Airbnb listings did not show video; the clip is intended for social media, Vrbo, your own website or other places that support video.

8. Ownership and use of your photos

You keep ownership of your photos. You give us permission to store and edit them to deliver your job. We won't use your photos or edits in our own marketing unless you agree in writing.

9. Liability

We take reasonable care and skill. We're not responsible for platform decisions, booking levels or income. Our total liability for any job is limited to the price you paid for it, except where the law doesn't allow liability to be limited.

10. Governing law

These terms are governed by the law of England and Wales.

Contact

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